As the input grows, the AI gets better at recognising patterns and uses it to make predictions – this is also one of the biggest differentiators between conversational AI and other rule-based chatbots. When users stumble upon minor problems, instead of taking the time to call customer support, going to another competitor is much easier. […]

Still, even with all the features, HubSpot’s chatbots are limited when it comes to the advanced functionality you’ll find in many other AI chatbots. With the bot automatically handling the most common customer questions, agents can focus on quickly solving the complex issues that require a human touch. All information from the bot is logged […]